Refund policy

Return/Exchange Policy

The easiest way to request a return is to use our customer portal.  Here you can see your orders and request a return easily. 

https://shopify.com/75344871711/account

 

Terms

Reel Skipper will provide refunds/exchanges to customers who return products unworn and unwashed, in their original condition and packaging within 30 days from the date of an online purchase at the official e-commerce site.

Returns Within 30 Days of Purchase

Refunds will be given within 30 days of receipt of the returned merchandise. Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment.

Returns After 30 Days of Purchase

If customer returns product(s) purchased from Reel Skipper’s official e-commerce site after thirty days, no credits or exchanges will be issued.

How to Submit a Return via Mail:

To start a return, simply log into our customer portal at 

https://shopify.com/75344871711/account

You can also request a return or ask us questions at saltyhuntress@gmail.com.  If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package. Please enclose the original packing slip and/or receipt. If you are unable to provide the packing slip and/or receipt, then you must include the order number, billing name, and address.

All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted. Packages should be shipped through a traceable shipping method. Please retain the return tracking number for your records. Send all return packages to the following address:

Salty Huntress

25515 SW 126th Court

Homestead, FL 33032

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to Submit an Exchange:

Us via e-mail or phone
if you need further assistance:

SaltyHuntress@gmail.com

786-344-2105